Employee Assistance Program (EAP)

The EAP is a free and confidential counselling service that’s available 24/7 to help you and your dependents get personalized and convenient support for healthier living. This service can be used up to a maximum of seven hours per covered person per year for each counselling modality and can be used in conjunction with your paramedical coverage.

Mental health services

Confidential in-person or virtual counselling and mental health support for you and your family from wherever you are. You’ll be matched with a qualified therapist, whenever you need to talk. Services include:

• Individual and couples therapy (up to seven hours of individual counselling and up to seven hours of couples counselling)
• Counselling and mental health support for anxiety, depression, stress, loneliness and more

Well-being services

Get access to registered nurses, dietitians, coaches and trained professionals to help you navigate all aspects of life and achieve your personal and professional goals. Services include:

• Health and nutrition (e.g., Illness and disease management, smoking cessation, weight management)
• Work and career (e.g., professional development, career transitions, workplace stress or conflict)
• Legal and financial (e.g., budgeting, investing, retirement planning, wills and estate planning)
• Life transition (e.g., becoming a new parent, navigating childcare, family planning, eldercare support, moving homes)

Additional services

• Pharmacy – access personalized pharmacy services to help manage your prescriptions and health needs
• Digital cognitive behaviour therapy (CBT) – features interactive learning modules, tools and coaching to help you develop positive coping strategies
• Care navigation – access services and resources based on personalized recommendations

How to access

To use this service, log into GreenShield+:

• For counselling services, click on the Mental Health tile on the home page.
• For advisory services (legal, financial, health, life, career), click on the Work, Health and Life Services tile on the home page.

For general support questions and crisis support, call 1-833-707-4747 (toll-free, available 24 hours a day, 7 days a week).

Please note, you and your dependents must have a GreenShield+ account to access the service, including dependents who are underage. For instructions on how to create a dependent account, go to “Guide to creating your account as a dependent.”

Recognizing the cultural, historical and social contexts that shape Indigenous mental wellness, we’re pleased to offer Noojimo, an all-Indigenous virtual mental wellness clinic.

This service provides Indigenous communities with access to:

• Individual, family and group mental health support through a culturally safe lens
• Virtual counselling services and educational programs
• Indigenous health professionals with decades of experience in community health, traditional teachings, and clinical practice